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let's face it, pet and aquarium stores are bombarded with challenges when it comes to their employees. You know you need to train them, but you already have so much to do. You also know the risk you take each day wondering what your employees will say to your customers . . . Or do to your livestock.
as owners and managers, we have all had to calm down upset customers who were given wrong advice. In cases like this, you may not only lose a customer, money, and precious time, but it is one more aggravation you simply do not need
besides giving poor advice and/or selling the wrong products, employees (particularly new ones) can be hazardous to your livestock. Well-meaning employees can kill many healthy fish. Unfortunately, all pet store owners have numerous stories of avoidable fish death.
your customers come to your store for solutions to their problems, concerns or needs. The main reason stores struggle to train is time; it takes a lot of time to write, teach and re-teach a multitude of topics to an ever-changing group of people who each have varying starting points.
let's look at the 5 benefits you gain by implementing a structured training program : odds are slim that you have time to create an in-house training program and that is where we come in our courses are designed to give your staff a strong knowledge-based foundation.
the aquatic training courses include freshwater, saltwater and reef aquariums. Individual courses cover topics ...read more detail
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