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"discover how to improve dining room service, gain a better reputation & increase your sales..." nyc restaurant insider reveals the simple steps to improving dining room service & increasing restaurant profits...
from the desk of: richard saporito or more than 20 years now, i've been a restaurant consultant for a variety of profitable establishments. As a noted author and keynote speaker, i've helped hundreds of operations around the world ranging from small independent start-ups to large scale corporate operations with seating capacities of over 1500. In that time, i've been part of some extremely successful restaurants, but also witnessed many that struggled unnecessarily. In my experience, the primary factor that separates successful restaurants from those that struggle, is the level of service that is provided to the customer. Sure, the location, menu and marketing play a part, but the most successful restaurants all have one thing in common...
they provide customer service which exceeds their customer's expectations well, consider these statistics from the white house office of consumer affairs in washington, dc... For every complaint you're aware of, there are 26 additional customers who have unresolved problems or complaints...
a dissatisfied customer will tell 9 to 15 people about their displeasure and sometimes they will tell as many as 20.
on the other hand, this same group also found... Up to 96% of customers would d...read more detail
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